i-COOL BALANCE Duvet

The product can be returned in its original, unused condition within 14 days.

Warranty for manufacturing defects: 2 years.

TO WARRANTY TERMS AND CLAIMS.

Standard courier delivery.

Free delivery for orders over 50 BGN.

Deliveries are made within 10 business days, depending on the availability of the ordered items.

TO DELIVERY INFORMATION.

TO RETURN INFORMATION.

HOW CAN I PLACE AN ONLINE ORDER?

a) Online at www.ted.bg, 24/7, by clicking the "Add to Cart" button and following the steps until completing the order.

b) Directly by calling 0700 19 600, Monday to Friday between 08:30 and 16:30.

HOW CAN I PAY FOR AN ONLINE ORDER?

We offer various payment methods: cash on delivery; bank transfer; debit or credit card; or in installments.

SEE PAYMENT OPTIONS.

HOW CAN I CHECK THE STATUS OF MY ORDER?

The shipment confirmation email includes a tracking link to the courier’s website, where you can check the current status of your order.

If you are registered and have a Customer Account at ted.bg, go to the left menu and select “My Orders” to find the order number and its current status.

WHAT IS THE DELIVERY COST?

Delivery of products ordered from www.ted.bg is free for orders over BGN 50 and costs BGN 5 for orders under BGN 50 within Bulgaria.

MORE ABOUT DELIVERY.

WHAT IS THE DELIVERY TIME?

Deliveries are made within 10 business days if the ordered items are in stock.

If the products are not in stock, the production time is up to 20 business days.

MORE ABOUT DELIVERY.

HOW CAN I RETURN A PURCHASED PRODUCT?

You have the right to return a purchased product within 14 days from the date of receipt.

Every product to be returned must be sent to the address:

Plovdiv 4027, Golyamokonarsko Shose Blvd., TED Mattress Factory.

National phone line: 0700 19 600

RETURN INFORMATION.

TERMS & CONDITIONS.

HOW CAN I USE THE WARRANTY SERVICE?

You can submit a warranty claim in writing through one of the following methods:

• Viber: +359 885 989 894
• Email: [email protected]
• Via Warranty Claim Form

WARRANTY INFORMATION.

TERMS & CONDITIONS.

HOW TO UNROLL A MATTRESS?

Carefully cut the nylon with scissors, using only scissors for cutting. Unroll the mattress gently and remove the nylon. Leave the product for 72 hours to fully recover its normal size and shape. It is recommended to unroll the mattress within 30 days from the date of purchase.
For more information: WATCH ON YOUTUBE

HOW TO CHOOSE THE RIGHT MATTRESS SIZE?

The choice depends on several key factors: the size of the bed (frame), the space in the room, your height, and whether you sleep alone or with a partner.

Step 1: Proper Measurement (If you already have a bed)

The first and most important rule is: The size of the mattress must exactly match the internal (clear) opening of the bed frame.

• Measure the internal width and length of the bed frame where the mattress will sit. Do not rely on the old mattress, as it may be deformed. Use a tape measure and measure from the inside of one side rail to the inside of the opposite side rail.

• Result: If the opening is 160 cm (width) by 200 cm (length), then you need a mattress size of 160/200 cm.

Step 2: Consider your Height and Habits

• Length: To be maximally comfortable, the mattress should be at least 20 cm longer than the tallest person who will sleep on it. For heights over 180 cm, we recommend a length of 200 cm.

• Width (Number of people):

  • 160/200 cm is suitable for a standard bedroom.

  • 180/200 cm offers more personal space for each partner and is ideal if you are larger or turn frequently.

  • Single: Typically 82/190, 90/190, 90/200 cm. Suitable for children, teenagers, and adults who sleep alone.

  • Small Double/Full (One and a half person): Around 120/190, 140/200 cm. Suitable for one person who wants more space, or for two people with limited space (but may be narrow for extended use by two).

  • Double (Queen/King): The most popular sizes for couples are 160/200 cm (Queen size) and 180/200 cm (King size).

  • Large (Super King): 200/200 cm. For maximum comfort and space, if the room allows.

Step 3: Room Space

• Ensure that after placing the bed and mattress, there is enough space left for free movement in the room, and for opening doors, drawers, and wardrobes.

Standard Mattress Sizes for Quick Selection

Notes:

1. Non-standard sizes: If the bed has a non-standard size, contact us. We can manufacture a custom mattress!

2. Two single mattresses: Some couples prefer to use two single mattresses (e.g., two 90/200 cm mattresses) on one large bed (180/200 cm) so that each can choose a different firmness.

If you have a question whose answer is not here, you can check the Frequently Asked Questions page.