100 Night Trial Period

 

 

Ensure that high quality comes at a fair price, offering unmatched comfort. The Nord Star, Nuvola, Matterra, and Duetto mattresses from our portfolio come with the complimentary "100 Night Trial" service. This allows you to purchase a mattress, use it, and if you are not satisfied with its comfort, return it for a full refund. Please note that the "100 Night Trial" service does not apply to custom sizes of the Nord Star, Nuvola, Matterra, and Duetto models, or in cases of purchase through leasing.

 

IMPORTANT: The 100-night trial period applies only to orders placed through the online store ted.bg and is not available in the physical stores.

 

Return Conditions

After purchasing one of the mattress models, the CUSTOMER has the right to cancel the contract without providing any reason or compensation. To exercise this right, the Customer must clearly inform "TED BED" EAD of their decision to cancel the contract, sending an email in free text to [email protected] and attach 5 pictures of the mattress from all sides, documenting the preserved condition of the product. The request must be approved by the TED team. Upon receiving approval, the CUSTOMER must fill out the Cancellation Form found on ted.bg at the following link: https://ted.bg/return. Products from the 100-night trial must be returned with the attached return receipt, which was included with the order confirmation document and delivered with the product. Returned products without the accompanying form will be returned to the sender.

 

PLEASE NOTE

If you wish to use the 100-night trial option, treat the products with extreme care and preserve them, as you are not yet using them as your own property. Products returned from the 100-night trial that do not meet the conditions outlined below will be sent back to the customer, and the trial period will be considered invalid if any of the listed requirements are not met.

 

• Only mattresses in perfect commercial condition, without visible signs of wear and stains, may be returned.
• The mattresses must be returned in their original plastic packaging, along with any transport bag if provided with the mattress, and the warranty card.
• Mattresses are approved for return from the 100-night trial period after 5 submitted pictures via email, which must be clear and show the product from all sides. If the TED team finds damage upon receiving the product, partial reimbursement will be issued. We advise customers to return the goods via courier and take advantage of the option to insure the product.
• The customer bears all transportation costs for the return, which include on-site inspection and transport to TED’s warehouse.
• If an order for a product with a valid 100-night trial period was accompanied by a gift, the value of the gift will be deducted from the refund amount upon return of the product after the trial period.
• The 100-night trial period begins from the moment of mattress delivery.