Accessibility Statement

Service Accessibility

In accordance with the requirements of the Law on the Accessibility Requirements for Products and Services (Published, SG, issue 31 of 11.04.2025, effective from 28.06.2025), which transposes Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on accessibility requirements for products and services.

Date of publication: 27.06.2025

Last update: 26.11.2025

DESCRIPTION OF THE SERVICE

TED BED EAD provides e-commerce services through the website https://ted.bg.

USE OF THE SERVICE

The online store ted.bg provides an electronic commercial service for viewing and purchasing offered products. Users can browse the catalog, add items to the cart, place orders, choose a payment method, and receive delivery information. The site can be accessed via desktop and mobile devices.

Internet access and a device with a supported web browser and enabled JavaScript are required.
Registration is not mandatory for placing an order; users may create an account if they wish for easier shopping.
To finalize an order, providing delivery information and selecting an available payment method is required.
The site uses cookies for proper functioning of the cart and checkout process.

The site is designed to be usable by the widest range of users, including through support for keyboard navigation, screen reader software, and standard accessibility settings supported by browsers.

Compliance with Accessibility Requirements under Art. 46

This accessibility statement applies to:

Website at: https://ted.bg

Standard used to ensure accessible content: EN 301 549 V3.2.1 (2021-03).

I. Compliance Status

The content is partially compliant with the requirements of the specified standard due to identified non-compliances and exceptions listed below.

II. Non-accessible Content

Note: The table lists only those requirements of the standard that are not met, partially met, or not applicable. Fully met requirements are not described, in accordance with the rules for completing the declaration of conformity.

STANDARD REQUIREMENT	EXPLANATION
Text alternatives for non-text content	Partially ensured In most cases compliance is achieved, except for certain multimedia elements (videos, infographics, interactive elements – store locator map).
Alternative presentation for audio and video materials	Not ensured
Alternative text presentation for all time-based materials (audio, video, and others)	Not ensured
The language of each part of the content can be programmatically determined	Partially ensured Presence of pages with mixed Bulgarian and English content (some terms and names appear in English, e.g. Outlet, SOS Children’s Villages, E-mail, etc.).

Date of initial preparation of the statement: 27.06.2025

Date of annual update (review) of the statement: 26.11.2025

Method used to prepare the statement

Self-assessment and assessment performed by a third party.

Feedback and Contact Information

To provide feedback and suggestions regarding the accessibility of the website, please use the following contacts:

Email: [email protected]

Phone(s): 0700 19 600. Reports are accepted Monday to Friday from 8:00 to 16:30.

Additional Information

TED strives to ensure accessibility for all users of its website. If you are experiencing difficulties using https://ted.bg or part of the content is not accessible to you, please contact us and describe the issue – this will help us maintain the site in the best possible condition and continuously improve its accessibility.

TED works actively to make the services on its website easy to use and accessible to all, in accordance with the European Accessibility Act (EAA) and the harmonized European standard EN 301 549, which refers to the Web Content Accessibility Guidelines (WCAG) 2.1 AA, while we aim to meet version 2.2 AA of the Guidelines. To achieve this, TED works with an external agency specialized in accessibility analysis. The analyses conducted demonstrate partial accessibility of our website.

Based on the findings of the analyses:

we plan gradual implementation of compliance of our digital services;
we conducted specialized training for employees creating digital content;
we perform internal tests of our new functionalities using accessibility checking tools;

Next steps we plan to take include:

gradual removal of existing issues to further align the TED website with the requirements of standard EN 301 549;
gradual provision of accessibility for the main website functions;

TED is committed to ensuring a higher level of accessibility, addressing identified non-compliances in the accessibility requirements of its website, and maintaining a consistently high level of accessibility of published information.

Date of website publication: 26.11.2025

Date of the last update of the website due to significant content revision: 26.11.2025

Accessibility

TED’s vision is to become a more customer-oriented company. This means making our services accessible to everyone, especially people with disabilities.

We continuously work to improve the accessibility of our services so that our customers, including those with disabilities, can benefit from easy, accessible, intuitive, and secure interactions with the services TED offers.

How to browse ted.bg using accessibility features

Use keyboard navigation on desktop computers. The site can be navigated by keyboard. Use the Up/Down arrow keys or Page Up/Page Down to scroll. Use the Tab key to navigate to links and form fields. Use keyboard shortcuts and “skip links” to quickly jump to specific sections.
Use the zoom, large text, and high-contrast features built into your browser. See your browser’s documentation for help with these features. On mobile devices, you can use pinch-to-zoom to enlarge page content.

Screen reader tips:

Pages are structured to allow navigation using headings and landmarks. Use your screen reader’s quick navigation commands or heading gestures to move between relevant sections. See your screen reader’s documentation for assistance with these commands and gestures.
On supported products, you can use the “Product Summary” feature to obtain information about the current product in a simplified interface. On desktop, activate the feature with Alt+Shift+D on PC or Command+Shift+D on Mac. On desktop and mobile, you can find “Product Summary” while navigating headings with your screen reader.
When shopping, use your screen reader’s “Button” quick navigation key to find “Buy Now” or “Add to Cart” buttons. On desktop, you can use Alt+Shift+K to add the current item to your cart. For more details about shopping on ted.bg, see the next section “How to shop on ted.bg”.

For assistance or troubleshooting with devices or more information about accessibility features, visit our help pages: Accessibility for Devices and Digital Services.

How to shop on ted.bg

You can browse products and services on our homepage, in various stores, or by using the search function to find specific items. You can add products to your cart while browsing via the “Add to Cart” button. When you are ready to complete your purchase, review your cart and proceed to checkout, then review the summary page displaying selected products, prices, and delivery options with associated costs. Select your preferred delivery method and payment option, and click “Buy Now” to complete the purchase. If you prefer, you can purchase individual products directly from the product detail pages using the “Buy Now” option.

You can find detailed information about how ted.bg works and the terms applicable to your order in our Terms of Use and Sale.

Your ted.bg account allows you to manage activities related to your shopping and account preferences. You can view order history, track shipments, cancel unprocessed orders, initiate returns, download invoices, update personal information, change your password, add or edit addresses, manage payment methods, or set privacy preferences.

How ted.bg is designed

The pages on ted.bg are designed to support navigation using a keyboard, screen reader, speech recognition, or other assistive technologies. Most pages on our site support zooming up to 200% without layout issues.

ted.bg is compatible with all modern browsers and assistive technologies, including Firefox, Chrome, Safari, and Edge, as well as JAWS, NVDA, VoiceOver, and TalkBack.

You can browse and navigate ted.bg using switch devices, braille displays, or voice navigation tools. ted.bg is built using a combination of HTML, JavaScript, CSS, and uses operating system and device APIs to support assistive technologies in a way familiar to customers.

How we make ted.bg accessible

We start from the needs of all our customers to provide equal experiences. Our approach is based on multiple accessibility guidelines and industry best practices, such as EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.

We have a long-standing policy of integrating accessibility requirements and best practices throughout our design and development processes. We conduct regular accessibility tests, including self-assessments and external assessments by accessibility experts, to ensure that customers using assistive technologies can effectively access our services. We have established policies and processes to prevent and resolve accessibility issues before they reach our customers, and we respond promptly when customers encounter problems. We continuously train and raise awareness of accessibility among our teams. Our internal accessibility experts provide design and development consultations, establish and promote best practices that raise the standard for customers with disabilities, organize trainings and events to increase awareness and establish foundational knowledge for creating accessible experiences, and ensure that all employees are prepared to create inclusive content and experiences for our customers.