Delivery and Returns

1. Delivery is made only for successfully accepted orders.

2. TED works with courier companies Speedy and Econt. Please note that all mattresses delivered upright will be transported by the courier company Econt, even in cases where you selected Speedy as the courier for your order. This condition also applies to all beds, slatted frames, and bulky items.

3. Deliveries are made within 10 working days, provided the ordered items are in stock.

4. Once the shipment is handed over to the courier company, you will automatically receive an SMS notification for delivery.

5. In case the products are out of stock, the production time is 20 working days. In such cases, our consultant will contact you to clarify the details.

6. Orders are accepted and processed every working day from 08:00 to 16:30. Orders placed after 16:30 are processed the next working day.

7. Delivery of ordered goods is not carried out on Sundays or public holidays.

8. All orders placed on Saturdays or Sundays are processed on Monday.

9. We are not responsible for delays in orders due to incorrect personal data, adverse weather and road conditions, national holidays, official non-working days, or strikes by transport companies, and we hope you will understand and be patient in cases where delays are caused by factors beyond our control.

Products will arrive in one of the following packaging types:

Rolled;
Hard packaging/carton/box;
Soft packaging;

Relative delivery weights: 0.5 kg to 90 kg

TED covers delivery to the address or to the outer common entrance door in multi-family buildings.

Dear customers,

Please pay special attention to point 7 (seven) and point 9 (nine) of the General Terms and Conditions of www.ted.bg.

7. Delivery of Purchased Goods

The delivery period for the items ordered is within 20 working days after receiving confirmation of the order. The deadline may be extended during non-working days of TED BED EAD, which are published on the homepage of the website. In any case, there may be delays in the delivery times, for which you will be notified in a timely manner by our staff. The delivery of the ordered goods is made according to the method chosen by the customer and within the specified timeframes. TED.bg reserves the right to extend the specified deadlines, and customers will be informed in advance by a written notice from a TED BED EAD employee.

Delivery of products ordered from www.ted.bg is free for orders over 50 BGN and costs 5 BGN for orders under 50 BGN, if made within the territory of Bulgaria, except in cases where customers are notified by TED BED EAD staff about changes to this condition or in cases of special conditions described on the product page. Delivery is made to the customer's address, and TED and the partnering courier company are not responsible for transporting the product to the personal entrance door (in multi-family buildings) or for entering the product into the customer's home.

TED.bg may request additional confirmation, including by phone, fax, or email, of the completed order. If the customer refuses to provide the requested information, the refusal to do so automatically cancels the order, with or without additional notification to the customer. The delivery cost is indicated under the product information and is automatically calculated in the total order amount. TED.bg is not responsible for delays caused by factors outside of its control. Upon delivery, the goods should be carefully inspected by the customer or a person authorized by them.

If external visible defects are found upon receiving the goods, such as damages, impacts, or other damages identified during delivery, the customer must immediately sign a damage report in the presence of the courier and notify a TED BED EAD Customer Service representative by phone at 070019600 or by sending an email to [email protected].

If the package is accepted by the customer without any remarks, any claims for visible external defects are considered unjustified and should not be accepted.

In cases of incorrect or inaccurate address, contact person, and/or phone number provided when submitting the order, TED BED EAD is not responsible for inaccurate fulfillment of the order due to the incorrect information provided by the customer. Upon delivery of the goods, the customer or a third party designated by them must sign the accompanying documents. A third party is considered any person who is not the order holder but accepts the goods at the delivery address specified by the customer.

If the customer cannot be reached within the delivery period at the specified address and/or access to the delivery address is not provided, TED.bg is released from its obligation to deliver the ordered goods, and the customer loses their rights regarding the order, with the order value refunded to the customer in cases where the order has been prepaid.

If the delivered goods clearly do not correspond to the goods the customer ordered, and this can be determined upon a simple inspection, the customer has the right to request that the delivered goods be exchanged for those corresponding to the order within 24 hours of notifying a Logistics Department representative or by calling 070019600.

TED.bg reserves the right to change the subcontractor responsible for the delivery without prior notice to the customer, as long as it does not affect the method and timing of delivery.

9. Withdrawal from Purchased Goods

The customer has the right to withdraw from the ordered and purchased goods online within 14 (fourteen) days from the receipt of the goods at the delivery address, provided that they are in their original packaging (the packaging may be opened), complete with all accessories, and the goods are in perfect commercial condition, along with the accompanying documentation (invoice and warranty card) and in accordance with the provisions of Article 55 of the Consumer Protection Act.

To exercise your right of withdrawal, you can use the withdrawal form or clearly state your decision to withdraw from the contract via an email sent to [email protected].

You must complete the Right of Withdrawal Form and send it to TED.

You must return the goods to us without undue delay and no later than 14 days from the date you notified us of your decision to withdraw from the contract. The cost of returning the goods is at your expense.

If the nature of the goods is such that they cannot be returned by standard postal methods, we will arrange the return of the goods at a mutually agreed date and time.

Products should be returned with the accompanying return receipt, which is attached to the document confirming the order, which the customer received with the delivered goods. Products returned without the Right of Withdrawal Form will be returned to the sender.

The amount to be refunded to the customer will be processed after inspection of the returned package. The customer is entitled to use the products solely to ascertain their nature, characteristics, and proper functioning. If the TED.bg team determines any damage that reduces the value of the products, such as contamination, damage, etc., a partial refund will be made based on the extent of the damage.

In this regard, we recommend that customers return the product by courier and take advantage of the option to insure the product. To exercise the right of withdrawal, the customer must notify TED.bg with their name, address, phone number, and their decision to withdraw from the contract via a letter sent by mail (email). The customer covers all transportation costs for returning the product, including on-site inspection and transport to the TED BED EAD warehouse.

To comply with the withdrawal deadline, it is sufficient for the customer to send the message regarding their intention to withdraw before the expiry of the withdrawal period.

*An exception from the right of withdrawal may apply in cases where the customer has purchased custom-made products that are not part of the standard product portfolio of TED BED EAD.

Such products may include:

Single-sided or double-sided mattresses with non-standard sizes;
Slatted frames with non-standard sizes;
Beds with non-standard sizes;
Other products that can be ordered with non-standard sizes.