Please pay attention once again to point 7 from the General Terms and Conditions of ted.bg
7. Delivery of purchased goods
The deadline for delivery of the goods stated in the order to your home is within 15 working days after receipt of confirmation of the order, and the deadline may be extended in public holidays and/or weekends with the duration of the non-working days. In all cases a delay in the delivery is possible but you will be notified promptly about it by our associate.
The delivery of the ordered goods is carried out in the way selected by the User and according to the indicated time limits. ted.bg reserves the right to extend the said time limits, and the Users shall be informed in advance about it by an associate of TED BED EAD.
The delivery of the products ordered by ted.bg is free of charge on the territory of the Republic of Bulgaria, except for the cases in which the Users are informed by an associate of TED BED EAD that a change of this condition had occurred and under the special conditions described on the product page. The delivery is made to the address of the customer, and TED and the partner courier company do not undertake to transport the product to the front door (in multi-family buildings) or to bring the product into the customer's home.
ted.bg may require additional confirmation, including by phone, fax, email of the order made. In the event that the User refuses to provide the information required by ted.bg, the refusal for the provision automatically leads to cancellation of the order, with or without further notice to the User.
The cost of delivery is listed under the information published for the item and is calculated automatically in the value of the order.
ted.bg is not responsible for a delay in the event that the delay is due to the fault of the courier, carrying out the delivery and/or due to circumstances beyond the control of ted.bg.
At the time of delivery, the goods should be examined carefully by the User and/or by a person authorized by him. Upon finding any externally visible defects – during the examination, any breakage hits, and other damages, established on delivery, the User should sign a protocol about damages in the presence of the courier immediately and should notify an associate from the Logistics Department on tel: 070019600
In case of acceptance of the shipment by the User without comments, all and any claims about externally visible defects are deemed groundless and as such should not be covered. In case a protocol for damages is not drawn up and signed in the presence of the courier upon receipt of the consignment and/or an associate of Logistics Department of TED BED EAD is not immediately notified, the User loses their right for bring the externally visible defects in accordance with the sale's contract.
In cases where ted.bg specifies in writing an exact date and time for delivery, the statement has a binding force. In cases of false or incorrect address, contact person and/or phone when filing the order, TED BED is not liable for the improper performance of the order as a result of the provision of false information by the User.
Upon handing over the goods, the User or a third party designated by him, are obliged to sign the accompanying documents. A third person is considered any person who is not a holder of the application but accepts the goods upon delivery at the address for delivery indicated by the User.
In the event that the User cannot be found in the period of performance of the delivery at the address specified by him and/or access to the address for delivery is not granted ted.bg is released from its obligation to deliver the requested goods and the User loses his rights under the order made by him for the supply of goods.
When the delivered goods clearly do not correspond to the stated purchase order by the User, and it can be verified in plain inspection of the delivered goods, the User has the right to ask for a replacement of the delivered product with such that corresponds to the application he has made for purchasing goods within 24 hours of notification of such request to an associate from the Logistics Department or on tel: 070019600
ted.bg reserves the right to change the subcontractor performing the delivery without being obliged to inform the User in advance provided this does not reflect on the way and time limit of delivery.
ted.bg carries out deliveries by courier/s on the territory of Bulgaria and abroad.